Frequently Asked Questions
Everything you need to know about your MADMIA order
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country, while international orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, socks cannot be returned once the packaging is opened.
How should I care for my MADMIA socks?
To keep your colors vibrant and accessories intact, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry and avoid tumble drying or ironing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna.
Do you ship internationally?
Yes, MADMIA ships worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make changes, and we will do our best to assist you.